Predictive Dialers

Predictive dialer is typically part of a call center system. It is often deployed by organizations that need to address some of the problems arising from the need to make large volumes of calls. Predictive dialers are used by credit card companies, telemarketing companies, and other companies typically in B2C industries. Prior to predictive dialers, call center agents had to manually dial telephone numbers in order to reach their desire call recipients. This is very labor intensive and inefficient. If you ever get calls during dinner time from unwelcome telemarketers, predictive dialer most likely placed that call that reached you.

For large call centers, the need for predictive dialer is quite pressing. It is not unusual for call center agents with call quotes north of 100 completed calls per day. Predictive dialers can automate the loading of phone numbers and auto-dialing. Once predictive dialer connects with a call recipient the call is immediately connected to an available call center agent to complete the call. This can save significantly amount of time that call center agents spend on waiting for calls to connect and also to dial numbers. Predictive dialers increases efficiency of a call center by a number of magnitudes and this is a piece of technology that is part of most large call centers.