Many web sites are dedicated to discussing CRM offerings and trends. Customer Relationship Management is a multi-billion dollar industry, and there are new developments almost every day of interest to the people who buy, sell, or implement CRM. Many of the CRM resources below offer white papers, case studies, articles, evaluations, and CRM discussion forums.
CRM at IT Toolbox Acknowledged by many to be the leading resource for all things IT, the CRM Knowledge Base at IT Toolbox has a code exchange for open source CRM, white papers, a CRM FAQ, CRM news and trends, and a number of other CRM resources. The CRM group discussions and CRM blogs are active here, and there are career resources as well.
Discussion forums are especially valuable for people investigating CRM solutions-it's possible to see what customers who have chosen a particular CRM solution are saying, and what type of issues they are dealing with.
CRM Today CRM Today's stated goal is to provide members with the information and knowledge that is indispensable in today's competitive business environment. The site has a number of features, including CRM news, editorials, an "experts corner," a listing of CRM events, and a virtual CRM library.
The site claims to touch on CRM trends and issues for all parts of an organization, from human resources to sales to technology, and for a variety of businesses: retail, finance, telecoms, insurance, IT, healthcare and call centers.
CRM at DMOZ The Open Directory project is one of the most widely used sources for human-filtered content on the Internet. Volunteer editors scour the web and accept submissions for their sections. Unlike automated search engines, the DMOZ does not serve ads. CRM vendors and other resources are on the DMOZ CRM page, and it's a good starting point because other technologies related to CRM are classified nearby.
CRM at Wikipedia.org The Wikipedia project is a massive open-source encyclopedia. The CRM section gives a good overview of CRM trends and issues, and there are a number of links to additional CRM resources.
There are also interesting links on this page to entries on customer experience management, sales force management systems, information technology management, and management information systems. All of these entries are good resources for anyone who wants to understand how CRM trends are influenced by evolving business needs and technologies.
Open Source CRM This website gives a good overview on the open source CRM software movement, one of the hottest trends in the CRM world today. Because the code for these CRM systems is available for anyone to look at, use, and refine as they see fit, there are more customization opportunities than in some proprietary systems. The established players in the CRM world have taken notice, and some ambitious startups are offering affordable free lite versions of CRM software packages that allow companies to try before they buy.
Managing Automation Built around the key issues of manufacturing technology, Managing Automation is an online and print resource for business and technology managers in manufacturing. The publication has a number of CRM case studies and also covers technological and business issues in Enterprise Resource Management (ERP), Supply Chain Management, Logistics, and more.
destinationCRM From the editors of the print-based CRM Magazine, this site features reviews, product information, and news about the latest CRM resources and CRM trends. There is also an a useful CRM buyer's guide by vertical industry and by CRM issues (marketing and sales automation, integration, analytics, customer service, channel management, call centers, enterprise CRM).
CompareCRM.com This website is built to help businesses to more easily evaluate CRM Software Vendors. CompareCRM.com contends that their website has the most comprehensive content on CRM software vendors and allows side-by-side comparison using a number of different criteria.
